Question 1

How do I create an account?

Accepted Answer

Click on 'Sign Up' or 'Register' in the top navigation. Enter your email address, create a password, and verify your email. Your account will be ready to use immediately after verification.

Question 2

Can I use Trevnoctilla without an account?

Accepted Answer

Yes! Our core file conversion tools are completely free to use without registration. However, creating an account unlocks additional features like conversion history, higher file limits, and API access.

Question 3

What payment methods do you accept?

Accepted Answer

We accept payments through PayFast, which supports credit cards, debit cards, instant EFT, and other popular South African payment methods. International cards are also supported.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee for new subscriptions. If you're not satisfied, contact our support team within 7 days of your purchase for a full refund.

Question 5

What PDF operations are supported?

Accepted Answer

We support: PDF to Word conversion, Word to PDF, merge multiple PDFs, split PDFs, extract text, extract images, compress PDFs, add digital signatures, add watermarks, convert PDFs to images, and HTML to PDF conversion.

Question 6

What is the maximum PDF file size?

Accepted Answer

Free users can upload PDFs up to 10MB. Premium users enjoy file sizes up to 50MB, and Enterprise users have unlimited file size support.

Question 7

Are my PDF files kept private?

Accepted Answer

Absolutely. All uploaded files are processed in isolated environments and automatically deleted within 1 hour of processing. We never share or access your file contents.

Question 8

What video formats are supported?

Accepted Answer

We support all major formats: MP4, AVI, MOV, MKV, WEBM, FLV, WMV, 3GP, and more. Convert between any combination of these formats with full control over quality settings.

Question 9

Can I reduce video file size without losing quality?

Accepted Answer

Yes! Our compression settings allow you to balance file size and quality. Modern codecs like H.265/HEVC can reduce size by 50% with minimal quality loss.

Question 10

What audio formats are supported?

Accepted Answer

We support MP3, WAV, AAC, FLAC, OGG, WMA, M4A, AIFF, and more. Convert between any formats while preserving audio quality.

Question 11

What image formats are supported?

Accepted Answer

We support JPG/JPEG, PNG, WebP, GIF, BMP, TIFF, HEIC, SVG, and ICO. Convert between any formats with quality control and resizing options.

Question 12

How do I convert HEIC to JPG?

Accepted Answer

Simply upload your HEIC file (common on iPhones) and select JPG as output format. The conversion preserves image quality while ensuring compatibility with all devices.

Question 13

What types of QR codes can I create?

Accepted Answer

Create QR codes for URLs, plain text, email addresses, phone numbers, SMS messages, WiFi credentials, vCards (contact info), and geographic locations.

Question 14

Are my files secure?

Accepted Answer

Absolutely. All file transfers use TLS 1.3 encryption. Files are processed in isolated environments and automatically deleted within 1 hour. We never access or share your file contents.

Question 15

Is Trevnoctilla GDPR compliant?

Accepted Answer

Yes! We're fully GDPR compliant. We collect minimal data, provide data export/deletion upon request, and never sell or share personal information with third parties.

How can we help you?

Account & Billing

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